Shipping & Returns
Shipping
- The core collection is made to order, please allow 14-21 days to handcraft your jewellery unless stated otherwise
- One of a kind pieces are ready for shipment, after receiving your order I will sent them in 2-4 business days
- You have the option to pick up your package in Antwerp. You will see this option when you enter your delivery details at check-out. Select "FREE Antwerp pick-up (on appointment)". When your order is ready I will contact you through email to set up a time and place. Please make sure that you enter the right e-mail address
- Shipping costs depend on the country of destination and are calculated before check-out
- Are you having trouble with check-out or selecting a shipping method? Please contact me at natalia@arty-fact.be
- Shipping times depend on the country of destination. All packages are sent with Bpost
- A tracking code will be provided for your convenience
- Rush orders may be possible in some situations, please keep in mind that additional costs may be charged. Feel free to contact me at natalia@arty-fact.be
- Import taxes specific to your country may apply upon receipt of the package, and these charges are the responsibility of the buyer
- Please ensure that the shipping address provided is accurate during checkout. If you notice any errors after placing your order, please contact me at natalia@arty-fact.be promptly. Changes can be made if the package has not yet been dispatched
- Artyfact can not be held responsible for lost or damaged packages after they leave our atelier. If you experience any problems, please contact the help desk of the shipping provider
Returns
Returns are accepted within 14 days of receiving the goods, provided the item is in unused condition with all original packaging included. Gift cards and custom orders (including gold plating) are final sales and can never be returned. The buyer is responsible for return shipping costs, a tracking number must be provided. ARTYFACT is not responsible for lost or undelivered returns, please contact the help desk of the shipping provider.
Store credit will be issued for returns, which is valid for 5 years from the date of purchase. If you want to make a return, please contact me natalia@arty-fact.be
If you have any additional questions about the pieces, don't hesitate to ask for more information (natalia@arty-fact.be). I am happy to help! Make sure to order the right size, more information on ring sizes can be found here. If you have any doubts regarding ring size, I would advise to consult with your local jewellery store or goldsmith.